At Hapsy Life (hapsylife.com), we strive to provide you with a hassle-free shopping experience. Our refund and cancellation policy is designed to ensure transparency and fairness for both you, our valued customer, and us as a responsible seller. Please take a moment to familiarize yourself with our policy:
1. Cancellation of Orders:
- You have the right to cancel your order at any time before it has been shipped.
- To initiate a cancellation, please contact our customer support team via email at care@hapsylife.com.
- We will make every effort to accommodate your cancellation request promptly.
- If your order has already been shipped before the cancellation request is processed, you will need to follow our “Return and Refund” policy outlined below.
2. Return and Refund Policy:
30-Day Return Window:
You have up to 30 days from the date of delivery to initiate a return.
Damaged or Defective Items:
We take utmost care and inspect before shipping each and every product. Still, if you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including return shipping costs.
- We want you to be completely satisfied with your purchase from Hapsy Life. If you are not satisfied with your order, please follow these steps:
a. Contact Us:
- Before returning any product, you must contact our customer support team via email at care@hapsylife.com. Please provide your order number and a brief explanation of the issue.
b. Eligibility:
- To be eligible for a return and refund, the following conditions must be met:
- You have contacted us before the product has been shipped.
- The item must be in its original condition, unused, and in the same packaging as received.
c. Return Process:
- If your return request is approved, we will provide you with instructions on how to return the product.
- You will be responsible for shipping the item back to us at your expense.
- We recommend using a trackable shipping method and retaining proof of postage.
d. Inspection and Refund:
- Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.
- If your return is rejected, we will provide a detailed explanation.
3. Exceptions:
- Certain items, such as perishable goods, personalized or customized products, and items explicitly marked as non-returnable, may not be eligible for returns and refunds unless they are faulty or damaged.
4. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, refund, or exchange.
5. Contact Us:
- If you have any questions or concerns regarding our refund and cancellation policy, please do not hesitate to contact our customer support team via email at care@hapsylife.com.
We value your trust in Hapsy Life and are committed to providing you with the best possible service. Thank you for choosing us for your shopping needs.